• Fair Capital

What information does a debt collection agency need?

Information is power, especially when it comes to debt collection. Providing your debt collection agency with the necessary information will help the agency recover your debt.


Providing your consumer or commercial debt collection agency with all the information necessary is crucial to recovering the money owed to your business.

Key elements a collection agency will need to collect your debt is your debtor’s;

  • Name

  • Address

  • Phone

  • Current Balance

  • Delinquency Date

  • (SSN and/or DOB)

This information will aid a debt collection agency in tracking down difficult-to-locate debtors and will ensure they are pursuing the correct person.

We advise you to send whatever information you have, even if you think it is outdated or unimportant. A good collection agency can conduct research based on an old address or old phone number.


Supporting documents, such as a signed contract, invoice, or other paperwork, can be very helpful. A debt collector will be more confident if they have documentation to back up the claim. The appropriate documentation is even more critical when it comes to recovering a “disputed” debt.


Most outstanding debts are straightforward; a customer owes your company and is not paying. But if your debt has other factors that cloud the amount owed, notify your debt collection agency. You must also inform a collection agency if an account has previously been disputed.


Notice of bankruptcy or an attorney letter of representation should always be conveyed to your debt collection agency immediately upon receipt. State and federal laws may impact the debt collection process if a debtor is represented by an attorney or under the protection of the bankruptcy courts.


Information you should not share with your debt collection agency.

Medical practices utilizing a debt collection agency should avoid sending health-protected information that is unnecessary to recover the outstanding balance.

Thinking of hiring a collection agency but not sure where to start? We can help!