Online Portal Quick Guide

The online portal is an easy, fast, and secure way to add accounts, review accounts, submit bulk files and print statements.

In the Online Portal, you will see a gray bar along the top of the screen. Along this bar are search boxes where you can search for an account by typing in any combination of the debtors First Name, Last Name, Company Name, Claim # Etc.


Entering New Accounts

  1. Click on the Enter New Claims button in the upper right corner of the screen.

  2. Enter all available information about the debtor and the claim being collected.

  3. Files can be attached to the account, by uploading a file under the Upload File(s) heading. Click Insert Claim.

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Uploading Accounts in Bulk

  1. In the upper right-hand corner of the screen, click the Upload Accounts in Bulk

  2. Either drag the file that is to be uploaded, or click Select File to search your computer for the file.

  3. Click Upload to get the file that was selected to upload.

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Use the template below to ensure a successful upload.


Download the Excel Template.

After uploading, it can take up to 24 hours (on a rare occasion, longer) for your list to process. 

Search for an Account

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  • When sufficient criteria are entered in the corresponding fields click the search button. If you want to search for all accounts, you can leave the criteria boxes blank.

  • Accounts that matching with the search criteria will appear in a list on the left side of the screen.

  • Clicking on the account from the list will open the account on the right side of the screen.

  • This information can be downloaded by clicking the image that looks like a floppy disk. The file can be downloaded as an Excel, PDF, or Word file.


Uploading General Documents

This option allows you to upload documents on a client basis, rather than an individual account basis.

  1. Click “Choose File”

  2. Select the appropriate file

  3. Add an optional File Note

  4. Click “Upload Files”

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You can run a report to see an overall review of accounts with our agency

  1. In the upper right corner click Reports. They have the choice of Accounts Report and Status Report. For this example, we’re showing the Accounts Report.

  2. Once they pick the type of report and the Start Date / End Date fields, click Generate Report.

  3. Alternatively, if they choose Status Report, they will choose whether or not to include Closed Accts, then click Generate Report.

  4. The generated report will have an option to Export to Excel, PDF or Word.​


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